Enterprise Operations Center

Customer Support 24 Hours a Day, 7 Days a Week

 

Every Minute of Every Day - Providing Worldwide Customer Support

The Lockheed Martin Enterprise Operations Center (EOC) provides access to our worldwide customer support network 24 hours a day, 7 days a week. Our goal is aircraft support that ensures the best operational and mission readiness rates possible. That is our promise. How? We partner with each customer, analyze each aircraft issue and tailor the solution to keep aircraft reliability high and downtime low. With more than 6,000 aircraft in our global support network, Lockheed Martin has a history of providing a full range of support at the moment it is needed. We are committed partners for the life of the aircraft.

The Power of Partnerships

The most effective support solutions are delivered through partnerships with our customers. Lockheed Martin understands that sustainment and logistics are vital to aircraft operations, and we are committed to providing lifetime product support when you need it.

The Enterprise Operations Center - A Team Approach

The Lockheed Martin EOC is a state-of-the-art, virtual customer support center that is reachable all hours of the day or night by telephone or e-mail. Through the EOC, aircraft issues or emergency situations are quickly analyzed by Lockheed Martin experts who utilize customer information and Original Equipment Manufacturer (OEM) technical data to deliver rapid solutions. Customers are then capable of returning their aircraft to service quickly and safely.

Product Support for Life

Almost 70 percent of the life-cycle cost of a military aircraft consists of sustainment support, which significantly impacts aircraft reliability and sustainability – directly affecting mission readiness. That’s why we established the Enterprise Operations Center (EOC). The EOC provides the best technical and supply chain support for more than 6,000 military aircraft worldwide, including the C-5, C-130, L-100, F-16, F-22, F-35, P-3, S-3, L-188 and U-2.

We're there when you need us.


Our Mission: Support Your Mission

 

Technical Support Hours
0600-1800 (Central Standard Time)

 

Aircraft Platform

Telephone Number

E-Mail Address

C-5

(800) 952-6569
(770) 494-9131

galaxy.support@lmco.com

C-130/L-100

(800) 952-6569
(770) 494-9131

hercules.support@lmco.com

F-16

(800) 316-5672
(817) 763-6824

f16.help@lmtas.lmco.com

F-22

(866) RAPTOR1
(866) 727-8671

f22.helpdesk@lmco.com

F-35

(888) 433-5677
(817) 777-1144

jsf.algs.ops.center.fcaero@lmco.com

P-3/S-3

(800) 952-6569
(770) 494-9131

orion.support@lmco.com

U-2

(661) 572-4131

 

L-1011/JetStar

(770) 494-5444

L1011.support@lmco.com
Jetstar.support@lmco.com

L-188

(800) 952-6569
(770) 494-9131

electra.support@lmco.com

Heritage Aircraft (Constellation, T-33, F-104, P-38, Lodestar, Electra, etc.) (770) 494-5444 heritageaircraft.support@lmco.com

Johnstown (Supply Support)

(877) 456-7278

4.lmparts@lmco.com

 

Afterhours, Weekends and Holidays

If you are unable to reach assistance through your aircraft platform’s support number listed above, including afterhours, weekends and holidays, please call:

Toll-Free: (877) 935-5858
International: (817) 777-3060
Email Technical Support: enterprise.ops.center@lmco.com  

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