Seven Principles for Performance Excellence in Manufacturing
The continued success of manufacturing companies lies in the ability to evaluate, predict and improve processes, products and performance while maintaining complete focus on the customers and their needs. As a winner of the 2012 Malcolm Baldrige National Quality Award, Lockheed Martin Missiles and Fire Control shares its approach for performance excellence in manufacturing:
Leadership is essential for creating a positive and productive work environment. A good leader is a role model for employees and builds effective relationships to engage and empower the team.
Workforce focus is the key to success. Recruit the best people. Train, develop, challenge, motivate and reward them to ensure the performance of the end product.
Customer focus requires open, two-way communication and effective relationship building. Put the customer first by identifying what they value and need most.
Strategic planning relies on ability and agility: the ability to recognize market trends and the agility to rapidly adjust and stay ahead of them.
Measurement and analysis ensures continuous improvement by applying customer and internal data to a company’s strategic decision making and customer-centric business rhythms.
Operations and process management increases the efficiency, agility and resiliency of a company. Monitor and refine work processes to increase revenue and profits.
Continuous improvement is the driver of future business. Continuous product and process improvement extends our core markets by eliminating waste, reducing variation, improving product quality and meeting evolving customer needs.
Posted April 8, 2013
2012 Malcolm Baldrige National Quality Award
Missiles and Fire Control Recognized for Best-in-Class Performance with Malcolm Baldrige Award