“Sikorsky is focused on enhancing customer support and achieving excellence in customer satisfaction,” said, Joe Triompo, Vice President, Customer Support. “We are committed to ensuring our customers’ aircraft are available whenever and wherever they need to fly.”
The Customer Care Center is the heartbeat of Sikorsky’s customer support, and the foundation of Sikorsky’s continued movement to being more of a proactive and predictive service provider, working collaboratively with customers to improve the availability of their helicopters.
The Customer Care Center is fully operational in Trumbull, Connecticut, and is staffed 24-hours-a-day, seven-days-a week. Representatives are always available at 1-800-WINGED-S.
Sikorsky also announced that operations have begun at its first-ever Forward Stocking Location (FSL) in Stavanger, Norway, located at Aviation Logistics. This facility supports one of the largest S92® helicopter operating regions in the world. Sikorsky is developing plans to launch additional FSLs in the future.
Sikorsky now has over 20 Customer Support Centers worldwide and is continuing to expand its service capabilities to where customers operate. Several Sikorsky-authorized Customer Support Centers were certified in 2015 including the first-ever S-92® helicopter Customer Support Center at Sikorsky Helitech in Australia.
Customer Support Centers enable quick access to Sikorsky’s logistics and spare parts inventory for operators, and provide advanced service capabilities. Sikorsky most recently opened a Customer Support Center with UI Helicopter Co., Ltd. in Korea. In 2016, helicopter maintenance company Rotorcraft Support Inc. will begin servicing aircraft at Van Nuys Airport in Southern California. Furthermore, Sikorsky and Skyline have signed an agreement to launch a CSC in Ontario, Canada.
HAI runs from March 1 until March 3 and is being held in Louisville, Kentucky.