Sikorsky Renews Commitment to Keeping its Customers Flying

Sikorsky Renews Commitment to Keeping its Customers Flying
March 01, 2016
Sikorsky hosted a ribbon cutting ceremony to its Customer Support Zone at the HAI Heli-Expo Show today to symbolize the opening of its Customer Care Center in Trumbull, Connecticut, and its renewed focus on customer support. The ribbon cutting, led by President Dan Schultz, opened the Customer Support Zone at Sikorsky’s booth which features interactive displays about Customer Service, the Customer Care Center and Products & Services for customers. The Zone is open to customers, media and the public to learn more about the customer service advancements that Sikorsky has underway.
Sikorsky Renews Commitment to Keeping its Customers Flying

“Sikorsky is focused on enhancing customer support and achieving excellence in customer satisfaction,” said, Joe Triompo, Vice President, Customer Support. “We are committed to ensuring our customers’ aircraft are available whenever and wherever they need to fly.”

The Customer Care Center is the heartbeat of Sikorsky’s customer support, and the foundation of Sikorsky’s continued movement to being more of a proactive and predictive service provider, working collaboratively with customers to improve the availability of their helicopters.

The Customer Care Center is fully operational in Trumbull, Connecticut, and is staffed 24-hours-a-day, seven-days-a week. Representatives are always available at 1-800-WINGED-S.

Customer Care

S-76® and S-92® helicopter customers are assigned to an Account Service Manager who represents the customer inside Sikorsky. Sikorsky’s customer support team also includes Field Service Representatives, Technical Product Support and Field Repair teams that provide product and engineering assistance through analysis reports, maintenance of publication reviews, technical inquiries.

Support Centers

Sikorsky also announced that operations have begun at its first-ever Forward Stocking Location (FSL) in Stavanger, Norway, located at Aviation Logistics. This facility supports one of the largest S­92® helicopter operating regions in the world. Sikorsky is developing plans to launch additional FSLs in the future.

Sikorsky now has over 20 Customer Support Centers worldwide and is continuing to expand its service capabilities to where customers operate. Several Sikorsky-authorized Customer Support Centers were certified in 2015 including the first-ever S-92® helicopter Customer Support Center at Sikorsky Helitech in Australia.

Customer Support Centers enable quick access to Sikorsky’s logistics and spare parts inventory for operators, and provide advanced service capabilities. Sikorsky most recently opened a Customer Support Center with UI Helicopter Co., Ltd. in Korea. In 2016, helicopter maintenance company Rotorcraft Support Inc. will begin servicing aircraft at Van Nuys Airport in Southern California. Furthermore, Sikorsky and Skyline have signed an agreement to launch a CSC in Ontario, Canada.

HAI runs from March 1 until March 3 and is being held in Louisville, Kentucky.