Customer Support Center
Customer Support 24 Hours a Day, 7 Days a Week
Every Minute of Every Day - Providing Worldwide Customer Support
The Lockheed Martin Customer Support Center (CSC) provides access to our worldwide customer support network 24 hours a day, 7 days a week. Our goal is aircraft support that ensures the best operational and mission readiness rates possible. That is our promise. How? We partner with each customer, analyze each aircraft issue and tailor the solution to keep aircraft reliability high and downtime low. With more than 6,000 aircraft in our global support network, Lockheed Martin has a history of providing a full range of support at the moment it is needed. We are committed partners for the life of the aircraft.
The Power of Partnerships
The most effective support solutions are delivered through partnerships with our customers. Lockheed Martin understands that sustainment and logistics are vital to aircraft operations, and we are committed to providing lifetime product support when you need it.
The Customer Support Center - A Team Approach
The Lockheed Martin CSC is a state-of-the-art, virtual customer support center that is reachable all hours of the day or night by telephone or e-mail. Through the CSC, aircraft issues or emergency situations are quickly analyzed by Lockheed Martin experts who utilize customer information and Original Equipment Manufacturer (OEM) technical data to deliver rapid solutions. Customers are then capable of returning their aircraft to service quickly and safely.
Product Support for Life
Almost 70 percent of the life-cycle cost of a military aircraft consists of sustainment support, which significantly impacts aircraft reliability and sustainability – directly affecting mission readiness. That’s why we established the Customer Support Center (CSC). The CSC provides the best technical and supply chain support for more than 6,000 military aircraft worldwide, including the C-5, C-130, L-100, F-16, F-22, F-35, P-3, S-3, L-188 and U-2.
Lockheed Martin Certified Parts Support / Availability
Derco, A Lockheed Martin Company is the exclusive OEM source for all C-130 B-H Certified Parts. We are partnered with all approved manufacturers to provide operators with superior quality. Click here to learn more about Lockheed Martin Certified Parts Support / Availability.
We're there when you need us.
To request a new EDCS account, please send an email to hercules.support@lmco.com requesting access. Please provide the following information:
1. Name
2. Email Address
3. Telephone Number
Click here to report Service Bulletin Compliance
C-130/L-100 Hercules
(800) 952-6569 toll free
(770) 494-9131
hercules.support@lmco.com
C-5 Galaxy
(800) 952-6569 toll free
(770) 494-9131
galaxy.support@lmco.com
P-3 Orion/S-3 Viking
(800) 952-6569 toll free
(770) 494-9131
orion.support@lmco.com
Lockheed Martin Authorized P-3 Orion Service Center
IMP Group, Ltd.
Phone: (902) 873-2250
Fax: 902-873-2003
2651 Dutch Village Road
Halifax, Nova Scotia
Canada
Afterhours, Weekends and Holidays
If you are unable to reach assistance through your aircraft platform’s support number listed above, including afterhours, weekends and holidays, please call:
Toll-Free: (877) 935-5858
International: (817) 777-3060
Contact Technical Support
F-35 Lightning II
(888) 433-5677 toll free
(817) 777-1144
jsf-algs-ops-center.fcaero@lmco.com
F-22 Raptor
(866) RAPTOR1 toll free
(866) 727-8671 toll free
f22.helpdesk@lmco.com
F-16 Fighting Falcon
(800) 316-5672 toll free
(817) 763-6824
f16.help@lmco.com
U-2
(661) 572-4771
u2-customer-support.fc-aero@lmco.com
L-1011/JetStar
(770) 494-5444
L1011.support@lmco.com
jetstar.support@lmco.com
L-188 Electra II
(800) 952-6569 toll free
(770) 494-9131
electra.support@lmco.com
Heritage Aircraft (Electra, Lodestar, Constellation, P-38, T-33, F-104, etc.)
(770) 494-5444
heritageaircraft.support@lmco.com