CUSTOMER CARE CENTER
Sikorsky’s Customer Care Center is the heartbeat of Sikorsky’s customer support, and the foundation of Sikorsky’s continued movement to being more of a proactive and predictive service provider, working collaboratively with customers to improve the availability of their helicopters.
Based in Trumbull, Connecticut, the Customer Care Center is manned 24-hours-a-day by a focused, interdisciplinary team of experts working urgent customer needs as well as longer term availability and reliability improvements. 24/7 customer service is available at 1-800-WINGED-S (1-800-946-4337) for domestic inquiries and +1-203-386-3029 for international customers.
Through the Health and Usage Monitoring System, we apply individual aircraft data fleet-wide to reduce costs while improving reliability and aircraft availability – all to keep your helicopters flying smarter and longer.
The Customer Care Center is designed to improve aircraft availability and customer satisfaction using the latest intelligence and analytics capabilities. We provide two levels of service:
- AOG Resolution Center - Relentless drive to return aircraft to flight status
- Fleet Management Center - Leverage Data & Analytics for long term benefit
WORLDWIDE SUPPORT NETWORK
S-76® and S-92® helicopter customers are assigned to an Account Service Manager who represents the customer inside Sikorsky. Sikorsky’s customer support team also includes Field Service Representatives, Technical Product Support and Field Repair teams that provide product and engineering assistance through analysis reports, maintenance of publication reviews, technical inquiries.
Sikorsky now has 22 Customer Support Centers worldwide and is continuing to expand its service capabilities to where customers operate. Customer Support Centers enable quick access to Sikorsky’s logistics and spare parts inventory for operators, and provide advanced service capabilities.
BIG DATA AND ANALYTICS IMPROVE COMMERCIAL HELICOPTER RELIABILITY
Big data has big effects on business when it comes to safety, mission readiness and affordability.
For its commercial helicopter portfolio, Sikorsky combines data analytics technology with its helicopter engineering and manufacturing expertise to develop product improvements for customers in oil and gas, VIP transport, and search and rescue operations.
Engineers and data scientists at Sikorsky’s Customer Care Center collaborate to interpret data and use those insights to ensure S-92 and S-76 aircraft readiness and reliability whenever – and wherever – they’re needed.
WATCH: SIKORSKY’S S-92 HELICOPTER GETS REAL-TIME HEALTH AND USAGE MONITORING SYSTEM
A Sikorsky S-92 flying to an offshore oil platform on March 7 became the first aircraft to use a new real-time health and usage monitoring system (HUMS) in commercial service. The aircraft, operated by PHI Inc., is fitted with new technology developed by PHI in partnership with Sikorsky and Metro Aviation that the companies say is a major safety breakthrough.
WATCH: SIKORSKY RENEWS COMMITMENT TO KEEPING ITS CUSTOMERS FLYING
The Customer Care Center is the heartbeat of Sikorsky’s customer support, and the foundation of Sikorsky’s continued movement to being more of a proactive and predictive service provider, working collaboratively with customers to improve the availability of their helicopters.
WATCH: SIKORSKY S-92 REAL-TIME HUMS
Background on the partnership between Sikorsky, PHI, and Metro Aviation to transmit real-time health and usage monitoring system (HUMS) data from PHI's S-92 fleet.
ENGINEERING THE FUTURE OF VERTICAL LIFT
From the flight of the world's first practical helicopter in 1939, Sikorsky has remained the industry leader through its commitment to innovation, excellence and safety.